Terms and Conditions

1. Contract
You may book by email, telephone or post. A binding contract comes into existence when the holiday booking has been confirmed either by post or email to you. By signing the booking form you accept full responsibility for all payments due and for the consequences and actions of all persons who will use the property during your holiday. The Hirer shall have the right to occupy and use Penlan Fach for the agreed period.
2. Rental
The accommodation is designed and equipped for family-type holidays and is not suitable for youth groups, nor will it accommodate more than the stated number of beds. Only persons listed on the booking form are allowed to sleep in the accommodation. Penlan Fach is ideally suited for two people but could accommodate two other adults.
3. Price Guarantee
All prices quoted on the web page are subject to change, and we reserve the right to correct and amend errors in advertised prices, which we will do as soon as we become aware of the error. Please check the price of your holiday at time of booking. Once a holiday has been booked we guarantee not to increase the cost of the accommodation.
4. Provisional Bookings
Upon receipt of your request to book by post, email or telephone, Penlan Fach can be provisionally booked. This will be held for a period of fourteen days only. If no booking form and deposit are received within this period, then the provisional booking will be cancelled.
5. Payment
In order to confirm your holiday a payment of 25% (or full payment if the booking is made less than 8 weeks before the departure date) must be paid at time of booking. Once a contract comes into existence (see 1) you have agreed to pay the total cost of the holiday. We must receive the balance not less than 8 weeks before commencement of the holiday together with the security deposit of £100, (see security deposit below) If we do not receive the total cost by the due date, we reserve the right to cancel the booking. In this case, cancellation charges may apply (see 8)
6. Security Deposit
The security deposit will be £100. This deposit will form part of the final payment and will be held by the owner for a period of two weeks after the end of the holiday. We reserve the right to deduct any losses, breakages or damage caused to the property during your stay. If there is damage or costs that exceed the amount of the security deposit, you will be responsible to reimburse us within fourteen days of being notified of the excess charge.
7. Holiday Insurance
It is your responsibility to obtain your own travel insurance.
8. Cancellation by you
In the unlikely event of your being forced to cancel your holiday, in full or in part, you should inform us immediately by telephone or email, and confirm this in writing by post. You remain responsible for the total cancellation charges of the booking. A cancellation will take effect from the date that the letter is received by the owner.
 
 
Cancellation charges are as follows:
Period from cancellation date to start date of booking 8 weeks 6 – 7 weeks 2 – 6 weeks 1 – 2 weeks
% of total price of holiday that will be forfeit 25% 50% 75% 100%

In all cases the breakages deposit will be returned. The owner advises guests to arrange cancellation insurance with the insurer of their choice.

9. Cancellation by us
If we have no option but to cancel your booking, we reserve the right to do so. We will endeavour not to cancel unless we have not received full payment with in the required time, or we are forced to do so due to circumstances beyond our control. If it is necessary to cancel your holiday for any other reason other than that of non-payment by you, we will make a full refund of all monies paid. No other compensation will be paid. Nor will liability be accepted.
10. Numbers of People Accepted at Holiday Accommodation
The owners of the property or their representative retain the right to refuse admission to more than four persons. Similarly the owners of the property or their representative retain the right to refuse mobile accommodation on any part of the garden or land connected to the property.
11. Occupancy Times
Bookings are from Saturday to Saturday and guests are requested to arrive between 3.30pm and 6pm on the day of arrival, and to leave by 10am on the day of departure. Other times by previous arrangement only.
12. Access
The Hirer shall permit the owner or their representative the right of entry to the property at all reasonable times for the purpose of inspection or to carry out repairs deemed necessary to the property or equipment.
13. Included in the Let
Heating: Penlan Fach has its own wood burner. Cut logs are provided. Coal will be charged as used. There is also an oil-filled radiator if needed.
Electricity: Included in the tariff are 20 units of electricity per week, which should be enough for normal consumption. Should you exceed this allowance the excess will be charged at the current unit cost.
Linen: All bed linen i.e. sheets, duvet covers, pillow cases, non-feather duvets and pillows, towels, tea towels and bathmats are provided.
Standard Equipment: Includes video/dvd player, microwave, full size cooker, kettle, toaster, fridge/freezer, washing machine, vacuum cleaner, ironing board and iron. There is also an outdoor table, chairs and parasol.
Water: Penlan Fach has its own supply of spring water which is tested regularly in accordance with all statutory requirements. However, bottled water can be bought from the owner if required, priced at cost.
14.Smoking
Smoking is not allowed in Penlan Fach. If this condition is breached, the owner will hold the hirer responsible and reserves the right to retain the £100 deposit and deduct any professional cleaning costs incurred.
15. Pets
Sorry, we regret no pets are allowed. If this condition is breached, the owner will hold the hirer responsible and reserves the right to retain the £100 deposit and deduct any professional cleaning costs incurred.
16. Vehicles and Personal Belongings
Visitors’ vehicles, baggage and personal belongings are at the hirer’s risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle, its contents or other personal belongings.
17. Your Responsibilities
For the duration of your holiday you are responsible for the property. Guests are asked to leave the accommodation clean and tidy when vacating. The £100 deposit will be refunded within 14 days of departure after inspection of the premises and subject to any deductions deemed necessary. Guests are asked to abide by the country codes, when out walking at the property and surrounding area.
18. Complaints
If you have any cause for complaint during your stay at Penlan Fach, please notify the owner or their representative who will make all reasonable efforts to assist and resolve the issue. The owner will not usually make any refund or recompense in respect of a complaint made after departure, if the complaint was not made known to the owner during the holiday rental period.
19. Termination of Agreement
The owner reserves the right to terminate this Agreement and to ask you and your guests to leave immediately if this is deemed necessary by the owner as a result of your behaviour or that of your guests or any other material breach by you of the terms of this agreement.
20. Website
The website is constantly being upgraded, altered and amended. Therefore it is possible that prices and information may have changed by the time you decide to book a holiday. It is essential that at the time of booking you check all details and verify all prices of accommodation. Information given on the web site about facilities and local attractions is intended solely as a guide and we are unable to accept any liability for these being unavailable during your holiday period.

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